iNID. RG. FTTP. SHO. U-VERSE. HTML. POTS. STB. HPNA. LAN. WPA. NIC. URL. ATTIS. iPSU. BBU. FTTN. VIP 1216. CPE. BAU. SVCS. MT151. SBS. IPN330. IPDSLAM. WFE. WEP. DHCP. DNS. NYA. DOD. TAT. AHT. CRR. TA. SME. SOM. CAN8. CEC. PDC. VDSAT. QM/L. VIP. CBR. ETC.
These are just a few characters of the new language I am learning about. Well, what can I say?* "Mesmerizing" huh!
I have been dealing with this one for quite a long time now and I'd say I am getting the hang of it already. But, wait, there's more!* Being able to identify, define and describe these things is not even a quarter of what I am supposed to know to be able to survive in the new arena called technical support.
I have been through a lot of heart attacks since Day 1 until current date. I have never ever been this constantly challenged in my whole life! I may have been used to public speaking but what I thought I was comfortable doing has been shadowed by the demanding and perfection-seeking position I've gotten myself into. Argh! Can I sorry, myself?* Of all the opportunities following the conclusion of my longest-termed, latest project, I took this one at the blink of an eye.
But I am not really sorry. Though I died after every evaluation/ assessment/ interview/ test, I have also been constantly resurrected every time. I almost, literally, felt my heart jumping out of its cage when I failed big time with a very simple thing. Oh my SSID*! It was a matter of life and death. It was among the very few moments when I wished for the ground to break and swallow me whole. Whoa! But I survived! I don't know. Either I am lucky, or I am blessed. :D
The learning experience, though really mind-boggling, has been FUN. Though I and my wave-mates kept transforming into our "soul" forms every now and then due to on-the-spot checks and tasks, we always find chances for laughter and happy times, and we always get the job done. Well, maybe not as perfectly as demanded, but getting closer and closer to the goal as days go by.
I consider the trouble I had with SSID as the best example for learning from mistakes. I may permanently carry the WEP tag but I know more now than what the letters are for. Our TAs and the SATs will always be there to put pressure on me but I will not let my BBU lose its energy. I know I have to improve on my AHT, do VIP to avoid CRR, take advantage of IPDSLAM and iNID cases, consider my own LSBBT to look into my QC and TAT performance, master RG and its neighboring systems, be more gentle with DOD, befriend BIBA, employ the "intricate" paths provided by WFE - all in all to ensure QCS.
Time is of the essence. Everyday is a learning experience. Help, support and cooperation are significant requirements.
I shall continue to be steadfast as MT151. Off to be SME! Hahaha! XD
Those marked with * are some of the wave's favorite expressions. So be them.
